I understand that Barge is not applicable as I don't want the customer to hear the whisper.
Is this possible using Finesse JS or RESTful service ? If not, how else can this be achieved - JTAPI?
As you already saw, you can initiate a Silent monitor using Finesse APIs. I am not very familiar with Whisper coaching feature. Looking at the 10.0 CUCM feature set guide, it states:
Whisper coaching allows supervisors to talk to agents during a monitoring session. To start a whisper coaching session, a monitoring session must already be in progress. A whisper coaching session is initiated by any CTI application (JTAPI/TAPI), such as Cisco Unified Contact Center Enterprise or Cisco Unified Contact Center Express.
Supervisors can toggle between monitoring and whisper coaching sessions as needed using a CTI application.
To enable whisper coaching, follow the instructions to enable monitoring. No additional configuration is needed for whisper coaching.
Audio and Video Endpoints Knowledge Base
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I want to find out how many agents are configured for an attribute. I have followed all the steps which are provided by the Cisco UCCE 11.6 API guide but I could not get the count. Is it possible to get a count of agents or not?
Collaboration Management Knowledge Base
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Lately I have received a few requests from people asking if it was possible to Archive a Webex MessageSpace as in "download all messages".Interesting.
You can download all messages using the messages API but that leaves yo...