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Beginner

Re: Finesse with Workforce Optimization Quality Management

Hi

How did you fixed your issue ?

i am not sure my issue same as yours , i had uccx 11.5 and AQM 11.5

try to configure recording control gadget , certificate installed , but it pop up this error message

The web page at https://<AQM Server>/cwfo/gadgets/recordingcontrols.html?sender_id=Justin&peripheral_id=1 might be temporarily down or it may have moved permanently to a new web address.


can you share your gadget with me  ?

Enthusiast

Re: Finesse with Workforce Optimization Quality Management

Why not just use the function built in via Recording Controls gadget for QM?  https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_11_5/refer…   Note that you may need to get a signed certificate uploaded on the QM server for its Jetty process, too.

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Beginner

Re: Finesse with Workforce Optimization Quality Management

Unfortunately, when using RecordingControlsGadgetFinesse-10.0.1, I am receiving an error 401.

Do you know maybe where can I find logs on QM server related to web access or web requests?

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