Having UCCX 10.6 and just enable Mixed mode on my system. I'm trying to create a action in the end of the call where meet the condition (not from any address start with 553XXX)..like what's show below.
As I'm not too expect yet with Finesse, I don't know if is not in list it's the good condition as I did apply and not working.
Could be because Finesse don't like 553XXX forma ?
When you use "Is not in list", it is matching the from address string to the string "553XXX" and therefore it will always be false because I'm going to assume that the fromAddress will never be the string "553XXX".
You probably need to use "Begins with", but since there isn't a "doesn't begin with", you will have to invert your statement. So probably something like, fromAddress "Begins with":