Basically what the title says.
I input new custom wrap up reasons in finesse and they aren't being reflected when i try to create a wrap up data summary report.
I ran a wrap up data detail report and that was able to reflect the new wrap up reason.
Running ccx 11.6
I believe CUIC and CCX are colocation but I'm not sure how to verify (new to the environment) Would appreciate if somebody could tell me how to identify that, but that's not important.
Any ideas on what is going on here? Let me know if more information is needed
