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finesse wrong status

mkhriesa
Level 1
Level 1

Hi,

UCCX, finesse10.6  

the agent status change from ready to not ready suddenly for all agents , we checked the service all is ok, browser is firefox and IE

any idea?

1 Reply 1

Deepak Rawat
Cisco Employee
Cisco Employee

You should run Agent State Detail for the time period when issue happened and see the Reason Code that is coming in the report. It will give you an idea why it happened.

Regards

deepak