Finesse XMPP Openfire Certificate

[upchaurasia]

Hi,

How can I get UCCX Finesse openfire certificates to connect over TLS 5223? I tried all the certificate from "UCCX OS Administration" option but unable to connect on 5223. I have successfully connected to 5222 port.

Regards,

Umesh

[dekwan]

Hi Umesh,

I was able to reproduce your issue using UCCX 10.6. It seems to not work with that version. I was using 11.6 earlier.

Let me reach out to the team again and see if SSL is supported for 10.6.

Thanx,

Denise

[upchaurasia]

Thanks Denise.

It's good that issue can be replicated in your lab.

I will wait for feedback from Finesse team.

Regards,

Umesh

[upchaurasia]

Hello Denise,

Any update from Finesse team?

Regards,

Umesh

[dekwan]

Hi Umesh,

Not yet. They confirmed that they can reproduce it and it is due to the port 5223 not being opened, but do not know why it wasn't.

Thanx,

Denise

[dekwan · Accepted solution]

Hi Umesh,

I got confirmation from the Finesse & UCCX team that for Finesse with UCCX, connecting to the Finesse notification over the secure XMPP port is not supported until 11.6.

Thanx,

Denise

[HarishRuparel]

Hi Denise,

Did you receive any update from cisco on this.

can we have a quick call. Please let me know your cisco email id.

thanks

[dekwan]

Hi,

I am a bit confused about what update you are waiting for? Per my last reply, they are saying that it is only supported in 11.6 and above.

Thanx,

Denise

[HarishRuparel]

Hi Denise

I have emailed you, please check.

Regards,

Harish

[upchaurasia]

Thanks Denise.

I also checked with 11.0 and result was same. Will try with 11.6.

Regards,

Umesh