Finesse

[sourajit01]

Hi, 

Like in CAD, do we have a have an option to check the call history (ANI, DNIS,

TIME OF CALL etc) in Cisco Finesse v10.5 and v11.x

[david.macias]

Your question is way too broad, can you rephrase it?

david

[sourajit01]

Hi David,
Like in CAD we have the Call History option where incase a call disconnects the agent still can know the calling number, time of call etc from the call history option. Such call history option, is it available in Finesse 10.6 and 11.6

[david.macias]

Yes, there's a call history gadget available which provides this kind of information.

david

[Ratheesh Kumar]

Hi there

Please check this link, helpful for you.

https://community.cisco.com/t5/contact-center/uccx-finesse-call-history-for-agent/td-p/2651697

Hope this Helps

Cheers
Rath!
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[bill.king1]

If you're referring to UCCE/PCCE, yes in 11.6 and onward, here are some details.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1161/user/guide/cfin_b_cisco-finesse-desktop-user-guide-1161/cfin_b_cisco-finesse-desktop-user-guide-1161_chapter_011.html#task_685D03E6CFF71911692A2736E0...