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Beginner

Finesse

Hi, 

Like in CAD, do we have a have an option to check the call history (ANI, DNIS,

TIME OF CALL etc) in Cisco Finesse v10.5 and v11.x

Everyone's tags (1)
5 REPLIES 5
Collaborator

Re: Finesse

Your question is way too broad, can you rephrase it?

 

david

Beginner

Re: Finesse

Hi David,
Like in CAD we have the Call History option where incase a call disconnects the agent still can know the calling number, time of call etc from the call history option. Such call history option, is it available in Finesse 10.6 and 11.6
Collaborator

Re: Finesse

Yes, there's a call history gadget available which provides this kind of information.

 

david

VIP Collaborator

Re: Finesse

Hi there

 

Please check this link, helpful for you.

 

https://community.cisco.com/t5/contact-center/uccx-finesse-call-history-for-agent/td-p/2651697

 

Hope this Helps

Cheers
Rath!
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