05-18-2019 03:32 PM
Hi,
Like in CAD, do we have a have an option to check the call history (ANI, DNIS,
TIME OF CALL etc) in Cisco Finesse v10.5 and v11.x
05-20-2019 06:30 AM
05-20-2019 04:23 PM
05-20-2019 05:36 PM
05-22-2019 05:52 PM
Hi there
Please check this link, helpful for you.
https://community.cisco.com/t5/contact-center/uccx-finesse-call-history-for-agent/td-p/2651697
Hope this Helps
Cheers
Rath!
***Please rate helpful posts***
05-24-2019 06:33 AM
If you're referring to UCCE/PCCE, yes in 11.6 and onward, here are some details.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide