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VIP Collaborator

Re: Finnesse reports fail to load after Chrome update

Hi there

 

Yes, 11.0 versions are not mentioned in the bug details. You can raise an enhancement request for that. But I recommend you to upgrade your CCX to 11.5 or 11.6. and gets the fix done.

 

Hope this helps!

Cheers
Rath!


***Please rate helpful posts***

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Beginner

Re: Finnesse reports fail to load after Chrome update

Upgrading the entire UCCX cluster from 10/10.5 or 11 to 11.5/6for a bug introduced in a browser, kicking off hours of testing to ensure you have back-out plans, seems overt.

The purpose of paying for support on products that last multiple years in production is for that support for patches and help from Cisco.

 

I'm confident very few people want to throw their 10.5 to 11.6 cowboy hat on for a Chrome browser issue when a fix could easily be made by Cisco.

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Beginner

Re: Finnesse reports fail to load after Chrome update

I so agree with @PhonesRUs - this is ridiculous. Cisco just sees them contracts as easy money, last time I checked when you collect money in exchange of a product and then you don't deliver you get sued...

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Enthusiast

Re: Finnesse reports fail to load after Chrome update

I see the ES is released for CUIC 11.5 and 11.6 standalone, but not for UCCX. Anybody have any details on an ES for UCCX 11.5 & 11.6 that will resolve this?

Thanks,

Brian

 

 

Edit: It's available here: https://software.cisco.com/download/home/286314216/type/286315794/release/MultipleRelease_Cops

 

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Enthusiast

Re: Finnesse reports fail to load after Chrome update

yes, this applies to UCCX as well. I did not experience CUIC issue with Chrome, only Finesse agent DT. We are 11.6 UCCX and all is well after patch.

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Beginner

Re: Finnesse reports fail to load after Chrome update

What is interesting is that my understanding is they use two different Tomcat instances between Finesse and CUIC... so they would be repairing both.

Unless I'm mistaken and it is an instance for Finesse/CUIC and an instance for the management front-end.

Does anyone know this specific?

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Beginner

Re: Finnesse reports fail to load after Chrome update

After patch installation reports work well, but Chat and Email plugin is still not displaying.

Does anybody have this problem too?

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Beginner

Re: Finnesse reports fail to load after Chrome update

Self-reply. There is also a patch for SocialMiner to fix Chrome 61+ issue.

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Re: Finnesse reports fail to load after Chrome update

This is not a solution.

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Beginner

Re: Finnesse reports fail to load after Chrome update

Well I was hoping the next Chrome iteration will fix the issue - blind hopes. Google just released Version 67.0.3396.99 (Official Build) (64-bit) and the reports widgets still do not work. I am running IE right now since nothing else works. What a glory day for Microsoft...