FIPPA Language

[mightyking]

Hello Everyone,

Upgaded the UCCX 10.6 to 11.6. Seems like the only available language for FIPPA is english. In 10.6 our agents had the buttons (Ready, Not Ready) in French but after upgrading to 11.6, the langauge turned to english. Is there any way to select the French language for the FIPPA agents? The following cop file has been already installed.

FileName :

uccx-language-pack_1-11.6.2.10000-2.cop.sgn

Thanks,

MK

[Konstantin Vaksin]

Open TAC case for that.

In 10.6 you used IPPA in 11.6 – FIPPA

Kostia

[mightyking]

I understand the difference btw IPPA and FIPPA. I guess my question was how to make  FIPPA use French language?

Thanks,

MK

[bill.king1]

Based on this defect, I'm guessing you need to have the language COP installed in UCCX for it to work ands then presumably reboot (but also note these defects).

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvg06130

Also, I like your user name ;)

[mightyking]

A quick update on how I managed to resolve the issue:

 Setting the local user in the phone configuration page to the required language.

Thanks,

MK