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FIPPA ready to not ready state for all users randomly every 2-30 mins

pinfat1987
Level 1
Level 1

Hello Team, 

We have a cluster of UCCX and CUCM in our infra and we recently upgraded UCCX to 11.6.2. 

Some particular department are experiencing issues with their desk phone through both FIPPA and Finesse. 

When i check login-logout report, i see connection failure. 

All users in that department have their phone state from ready to not ready randomly, it can be every 2 mins or 30mins or hours. 

 

I performed ping test from UCCX to phone and there are no packet loss. 

The issue is only with that particular deparment. Also, phone model is 7942. 

 

Can you please help or advise on what to focus to fix this type of issues? 

 

Thank you.