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Beginner

FIPPA Support for SSO CCE

Is any one aware when FIPPA will be supporting SSO? Our client is in elevated security environment and the only way to authenticate is using SSO. We have ALL our other applications authenticating using SSO but FIPPA is the only outlier. The unintended consequence of creating non-SSO account is that these agents/Supervisors can login to other SSO enabled applications (Finesse web URL/CUIC) using non-SSO accounts which is unacceptable. So either we allow FIPPA to use SSO or disallow these non-SSO FIPPA only accounts to access Finesse web URL. Any thoughts? Thanks!

6 REPLIES 6
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Enthusiast

To my knowledge - that's not happening in 12.5 for sure. so you probably will have to wait a bit longer for this SSO compatibility logins for FIPPA.

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Cisco Employee

Also please comment if you have a current or new customer that needs or would want FIPPA to work with a SSO only CCE environment.

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Beginner

Agreed!

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Current Enterprise environments require this hole to be filled.  This is an absolute must.

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Beginner

This is a must have

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Cisco has two enhancement "defects" for this request, so you might want to see if you can add your voice to the request for it, here are the defects.

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvg46989
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvm08576

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