09-05-2021 04:05 AM - edited 09-05-2021 04:39 AM
HI
My customer has Cisco Contact Center 12.5 traditional Enhanced licenses, and they need to add 7 new agents, my question is If we order the new agents licenses as Flex Standard Lic "A-FLEX-CC" is it ok to add these licenses to the
Existing system or not?
Thank you
09-05-2021 07:58 AM
You can add the new license to existing. The new license will have validity based on your subscription.
09-05-2021 08:15 AM
Thank you Nithin for your answer, So the new CCX Flex subscription licenses will be converted to traditional licenses to work with the existing system like what happen in FLEX 3 On-premises CUCM Subscription
But to get the PAK key for new CCX Flex subscription licenses, I've to open a case with TAC, right?
09-05-2021 07:20 PM
If you are ordering 12.x it will be smart license and the license will be deposited on your smart account. No need to involve Cisco TAC.
When placing order A-FLEX-CC it gives you option to elect the UCCX version.
09-06-2021 02:46 AM
How can i migrate both license enhanced and CCX flex on the smart account as i choose from the ccx the operating license type ?
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: