12-12-2016 05:41 PM - edited 03-14-2019 04:51 PM
Hi there.
Is there a way of force opening and closing a CSQ by dialling a specific extension number?
Would like to set up an "Emergency Number" for our call centre so when they have to evacuate the Tl can just dial a number and it auto closes a specific CSQ rather than logging in and so forth and so on.
UCCX 10.5
Solved! Go to Solution.
12-14-2016 09:26 AM
Look for BaseLineUpdateState.aef script available at below link. This will work for 10.5 UCCX as well
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip
Regards
Deepak
12-14-2016 09:26 AM
Look for BaseLineUpdateState.aef script available at below link. This will work for 10.5 UCCX as well
http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip
Regards
Deepak
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