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Gadget error on IE but works fine on Firefox

Hi

Customer has CCX System version: 10.6.1.10000-39

Configured Agent predictive campaign and created a gadget for Agent finesse desktop

There seems to be an issue when trying to load our new gadget in IE. We are getting the below access denied error when trying to load the page in IE, Firefox works fine but we need this working on IE:


See attached.


After doing a lot of research on this it turns out IE requires the Iframe hosting the gadget to have the same domain name as the parent window otherwise you will get the above message.

  According to the Cisco Finesse support page this is not possible, please see blow as this is what we are trying to do


Same Origin Issue with Widget

Thanks Shameer

1 Accepted Solution

Accepted Solutions

It looks like the gadget is rendering, its the data that is not loading?

I notice it looks like AngularJS that is being used?

If the issue is making the SOAP call (from the error message) it might be a cross domain issue?

gadgets.io.makeRequest can be used to call a different server for data.

View solution in original post

2 Replies 2

Internet Explorer Error

IE Error.png

error on finesse.png

this is working fine on firefox

It looks like the gadget is rendering, its the data that is not loading?

I notice it looks like AngularJS that is being used?

If the issue is making the SOAP call (from the error message) it might be a cross domain issue?

gadgets.io.makeRequest can be used to call a different server for data.