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Get all agents dialogs event

b@aspirecct.com
Level 4
Level 4

Hello

I Develop windows service the need to get all agents dialogs events.

How can i achieve that ?

1 Accepted Solution

Accepted Solutions

Sorry, I don't have any samples. You can look at the CTI protocol forum here: UCCE CTI Protocol

View solution in original post

7 Replies 7

dekwan
Cisco Employee
Cisco Employee

Hi,

Unfortunately, you are unable to get all agents dialog events from Finesse. You will have to use the CTI Protocol to do that.

Thanx,

Denise

Thank denise,

Maybe you have some c# sample how to connect to cti server or you know some people that can help my with

this task ?

Thanks boaz

Sorry, I don't have any samples. You can look at the CTI protocol forum here: UCCE CTI Protocol

You know how i can ask in the UCCE CTI Protocol?

I meant: who, maybe you know someone specific that I can ask ?

Hi,

No there is nobody specific to ask. You just post to the forum and whoever can answer it will.

Thanx,

Denise