Get all agents dialogs event

[b@aspirecct.com]

Hello

I Develop windows service the need to get all agents dialogs events.

How can i achieve that ?

[dekwan]

Hi,

Unfortunately, you are unable to get all agents dialog events from Finesse. You will have to use the CTI Protocol to do that.

Thanx,

Denise

[b@aspirecct.com]

Thank denise,

Maybe you have some c# sample how to connect to cti server or you know some people that can help my with

this task ?

Thanks boaz

[dekwan · Accepted solution]

Sorry, I don't have any samples. You can look at the CTI protocol forum here: UCCE CTI Protocol

[b@aspirecct.com]

You know how i can ask in the UCCE CTI Protocol?

[b@aspirecct.com]

I meant: who, maybe you know someone specific that I can ask ?

[dekwan]

Hi,

No there is nobody specific to ask. You just post to the forum and whoever can answer it will.

Thanx,

Denise

[b@aspirecct.com]

Thanks