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Enthusiast

Get all agents dialogs event

Hello

I Develop windows service the need to get all agents dialogs events.

How can i achieve that ?

1 ACCEPTED SOLUTION

Accepted Solutions
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Sorry, I don't have any samples. You can look at the CTI protocol forum here: UCCE CTI Protocol

View solution in original post

7 REPLIES 7
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Cisco Employee

Hi,

Unfortunately, you are unable to get all agents dialog events from Finesse. You will have to use the CTI Protocol to do that.

Thanx,

Denise

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Thank denise,

Maybe you have some c# sample how to connect to cti server or you know some people that can help my with

this task ?

Thanks boaz

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Sorry, I don't have any samples. You can look at the CTI protocol forum here: UCCE CTI Protocol

View solution in original post

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You know how i can ask in the UCCE CTI Protocol?

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I meant: who, maybe you know someone specific that I can ask ?

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Hi,

No there is nobody specific to ask. You just post to the forum and whoever can answer it will.

Thanx,

Denise

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Thanks

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