Get CSQ name display in finesse window pop up

[Freedom （✿ ͡◕ ᴗ◕)つ━━✫・*。]

Hello,

Is it possible on an agent's finesse window popup (bottom right of the desktop),to have the CSQ name as well as the caller's number? A customer needs to know from which CSQ the call came ?

Is there any way to achieve this?

Thank u!

[dekwan]

Hi,

Unfortunately this pop up is not customizable.

Thanx,
Denise