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Get CSQ name display in finesse window pop up

Hello,

 

Is it possible on an agent's finesse window popup (bottom right of the desktop),to have the CSQ name as well as the caller's number? A customer needs to know from which CSQ the call came ?

 

Is there any way to achieve this?

 

Thank u!

finesse pop up.png

 

1 Reply 1

dekwan
Cisco Employee
Cisco Employee
Hi,

Unfortunately this pop up is not customizable.

Thanx,
Denise
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