Get Digit String Step on UCCX 8.0.2

[Neel.N.Sheth_2]

Hello,

I'm using the "Get Digit String" step to prompt callers for their account number.  I am using this step to collect account numbers from Spanish speaking callers.  I have created a spanish prompt asking the callers for their account number and am playing that when the call enters the "Get Digit String" step. I have also configured the "Timeout" and "Unsuccessful" steps to also play Spanish prompts before sending the call to the next step in the strip. The problem that I'm having is that if I don't enter a number, after the initial prompt, I hear a message, in English, that says "Are you still there" and then I'm prompted to enter my account number again.  How do I change the "Are you still there" message to a Spanish message?  Can this even be done?

Any help would be greatly appreciated.

Thanks.

[chrismanuh]

Use the "Set Contact Info" step to change the language from english to spanish. eg. for US-spanish, you'll set the Language field to L[es_US]

[Neel.N.Sheth_2]

I've already done that, but still no luck.  Any help would be greatly appreciated.

[Chuck Smith]

If you modify the system prompt, chances are in the future an upgrade can overwrite your recording. What you should do is set your retry and timeout counts to 0, put an increment node and increment an int variable, and use an if statement to check the index of that int to see how many times you retied. Within the timeout and and unsuccessful node put an audio file there to represent each message.

[Steven Pawlak]

Did you install Spanish as a language on the CCX? Also, you will need to use the language version that you installed (es_US or es_MX) in the Set Contact step.