12-03-2015 12:50 AM
Hello
I am using Email gadget on Cisco Finesse with UCCX 10.6.
As in the case of an Inbound/outbound call, a new Dialog is generated. All the information related to that call can be extracted from that Dialog.
Is it possible somehow to get the Email notification in the Dialog.
For example, if an agent receives an email, a new Dialog is created, and information regarding that email is extracted from Dialog object.
The basic purpose of this is to get information regarding a new email.
Kindly advise if it is possible, if not, what can be the possible alternatives.
Kind Regards
Absaar Javed
Solved! Go to Solution.
12-07-2015 11:24 AM
I don't believe that is available.
12-04-2015 11:44 AM
let me know if this helps. For an incoming call from, you can capture the ECC variables.
var callVars = dialog.getMediaProperties();
//Then, access ECC variables like this (name just be "variable_name"):
somevariable = callVars["user.ecc_variable_name"];
//set a variable
var options = {};
currdialog.updateCallVariable(name, value, options);
12-05-2015 01:51 AM
Thankyou ewindgat.
The above snippet is for handling call data.
But my question is about getting email data event, not the call data. As call and email events are published on different nodes therefore I am not getting email event in a dialog object.
kind regards
12-07-2015 11:24 AM
I don't believe that is available.
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