Getting Error while installing PCCE 12.0 LAB

[dharmendra.bhavsar]

Hi Team,

I am trying to deploy PCCE 12.0 LAB with Simplex mode, while initializing setup, getting below error.

Error occurred
Unable to create the inventory. Fix the errors below before continuing.
2020-11-13T12:11:42+05:30 - Job created
2020-11-13T12:11:42+05:30 - Job started
2020-11-13T12:11:42+05:30 - Processing line 1: Header
2020-11-13T12:11:42+05:30 - Processing line 2: operation=CREATE, name=LABROG, machineType=CCE_ROGGER, publicAddress=10.0.4.102, publicAddressServices=, privateAddress=198.10.10.10
2020-11-13T12:11:42+05:30 - Processing line 3: operation=CREATE, name=LABAWB, machineType=CCE_AW, publicAddress=10.0.4.105, publicAddressServices=type=DIAGNOSTIC_PORTAL&userName=administrator@csinfocomm.com&password=********, privateAddress=
2020-11-13T12:11:42+05:30 - Processing line 4: operation=CREATE, name=LABPGA, machineType=CCE_PG, publicAddress=10.0.4.103, publicAddressServices=, privateAddress=198.10.10.11
2020-11-13T12:11:42+05:30 - Processing line 5: operation=CREATE, name=LABCVP, machineType=CVP, publicAddress=10.0.4.104, publicAddressServices=type=CVP_WSM&userName=administrator&password=********, privateAddress=
2020-11-13T12:11:42+05:30 - Processing line 6: operation=CREATE, name=LABCUM, machineType=CM_PUBLISHER, publicAddress=10.0.4.100, publicAddressServices=type=AXL&userName=alxuser&password=********, privateAddress=
2020-11-13T12:11:42+05:30 - Processing line 7: operation=CREATE, name=LABUIC, machineType=CUIC_PUBLISHER, publicAddress=10.0.4.108, publicAddressServices=type=DIAGNOSTIC_PORTAL&userName=admin&password=********; type=IDS&userName=admin&password=********, privateAddress=
2020-11-13T12:11:42+05:30 - Processing line 8: operation=CREATE, name=LABFIN, machineType=FINESSE, publicAddress=10.0.4.106, publicAddressServices=type=DIAGNOSTIC_PORTAL&userName=admin&password=********, privateAddress=
2020-11-13T12:11:43+05:30 - Error processing line 6: The user name or password for the AXL service is not correct. If the username and/or password contains the "=" or "&" characters, use the encoded value of "%3d" or "%26" respectively.
2020-11-13T12:11:50+05:30 - Job failed due to errors
2020-11-13T12:11:50+05:30 - 7 lines processed, 0 succeeded, 1 failed
2020-11-13T12:11:50+05:30 - No objects were created or updated

AXL user ID and Password is correct and AXL service is running on CUCM too.

Attaching inventory file, CCBU log, and Tomcat Logs.

Please advise..!

Wish you all a Very Happy Diwali and a prosperous new year.

Thanks & Regards

Dharmendra

[Faba Ansoumana COLY]

Hi Dharmendra, 

Did you succeeded to get this fixed ?

I'm facing a similar issue with the logs below : 

-----------------------------------------

Error occurred
Unable to create the inventory. Fix the errors below before continuing.
2021-10-04T23:41:15+02:00 - Job created
2021-10-04T23:41:15+02:00 - Job started
2021-10-04T23:41:15+02:00 - Processing line 1: Header
2021-10-04T23:41:15+02:00 - Processing line 2: operation=CREATE, name=ROGGER, machineType=CCE_ROGGER, publicAddress=10.10.0.110, publicAddressServices=, privateAddress=10.10.0.110
2021-10-04T23:41:15+02:00 - Processing line 3: operation=CREATE, name=AW, machineType=CCE_AW, publicAddress=10.10.0.115, publicAddressServices=type=DIAGNOSTIC_PORTAL&userName=myadmin@pccelab.lab&password=********, privateAddress=
2021-10-04T23:41:15+02:00 - Processing line 4: operation=CREATE, name=PG, machineType=CCE_PG, publicAddress=10.10.0.112, publicAddressServices=, privateAddress=10.10.0.113
2021-10-04T23:41:15+02:00 - Processing line 5: operation=CREATE, name=CVP, machineType=CVP, publicAddress=10.10.0.122, publicAddressServices=type=CVP_WSM&userName=wsmadmin&password=********, privateAddress=
2021-10-04T23:41:15+02:00 - Processing line 6: operation=CREATE, name=CUCM, machineType=CM_PUBLISHER, publicAddress=10.10.0.116, publicAddressServices=type=AXL&userName=cucmadmin&password=********, privateAddress=
2021-10-04T23:41:15+02:00 - Processing line 7: operation=CREATE, name=CUIC, machineType=CUIC_PUBLISHER, publicAddress=10.10.0.120, publicAddressServices=type=DIAGNOSTIC_PORTAL&userName=cuicadmin&password=********; type=IDS&userName=cuicadmin&password=********, privateAddress=
2021-10-04T23:41:15+02:00 - Processing line 8: operation=CREATE, name=FINESSE, machineType=FINESSE, publicAddress=10.10.0.118, publicAddressServices=type=DIAGNOSTIC_PORTAL&userName=ccfadmin&password=********, privateAddress=
2021-10-04T23:41:16+02:00 - Error processing line 5: Timeout while trying to connect to web service /cvp-dp/rest/DiagnosticPortal/ListAppServers at 10.10.0.122:8111.
com.cisco.ccbu.api.jaxb.error.ApiException: Unable to connect to the requested resource: https://10.10.0.122:8111
at com.cisco.ccbu.cce.unifiedconfig.util.RESTClient.makeRequest(RESTClient.java:268)
at com.cisco.ccbu.cce.unifiedconfig.util.RESTClient.makeRequest(RESTClient.java:275)
at com.cisco.ccbu.cce.unifiedconfig.util.RESTClient.makeRequest(RESTClient.java:200)
at com.cisco.ccbu.cce.unifiedconfig.util.RESTClient.get(RESTClient.java:301)
at com.cisco.ccbu.cce.unifiedconfig.util.RESTClient.get(RESTClient.java:290)
at com.cisco.ccbu.cce.unifiedconfig.dp.DiagnosticPortalUtilities.getDPResponseStream(DiagnosticPortalUtilities.java:99)
at com.cisco.ccbu.cce.unifiedconfig.dp.DiagnosticPortalUtilities.makeCVPAppServerRequest(DiagnosticPortalUtilities.java:191)
at com.cisco.ccbu.cce.unifiedconfig.api.inventory.MachineConnectionUtilities.makeCVPAppServerRequest(MachineConnectionUtilities.java:366)
at com.cisco.ccbu.cce.unifiedconfig.api.inventory.MachineConnectionUtilities.checkCVPConnection(MachineConnectionUtilities.java:405)
at com.cisco.ccbu.cce.unifiedconfig.api.inventory.MachineConnectionUtilities.checkFreshInstallCVPConnection(MachineConnectionUtilities.java:594)
at com.cisco.ccbu.cce.unifiedconfig.api.inventory.MachineConnectionUtilities.checkFreshInstallConnections(MachineConnectionUtilities.java:538)
at com.cisco.ccbu.cce.unifiedconfig.api.bulk.processors.MachineInventoryBulkProcessor.checkConnections(MachineInventoryBulkProcessor.java:338)
at com.cisco.ccbu.cce.unifiedconfig.api.bulk.processors.MachineInventoryBulkProcessor.finishProcessing(MachineInventoryBulkProcessor.java:191)
at com.cisco.ccbu.cce.unifiedconfig.api.bulk.BulkJobExecutor.completeEntryProcessing(BulkJobExecutor.java:498)
at com.cisco.ccbu.cce.unifiedconfig.api.bulk.BulkJobExecutor.executeBulkJob(BulkJobExecutor.java:251)
at com.cisco.ccbu.cce.unifiedconfig.api.bulk.BulkJobExecutor$BulkJobExecutorThread.run(BulkJobExecutor.java:596)

2021-10-04T23:41:16+02:00 - Error processing line 6: Cannot connect to the AXL service. https://10.10.0.116:8443/axl/
2021-10-04T23:41:27+02:00 - Error processing line 7: Can't connect to CUIC Diagnostic Portal Service, Unable to connect to the requested resource: https://10.10.0.120:8553
2021-10-04T23:41:27+02:00 - Error processing line 8: Unable to connect to the requested resource: https://10.10.0.118:8445 [value=10.10.0.118]
2021-10-04T23:41:27+02:00 - Job failed due to errors
2021-10-04T23:41:27+02:00 - 7 lines processed, 0 succeeded, 4 failed
2021-10-04T23:41:27+02:00 - No objects were created or updated

[ritdesai]

there is mandatory step to exchange the CA signed or self signed certificates.

https://www.cisco.com/c/en/us/support/docs/contact-center/packaged-contact-center-enterprise-1201/214845-manage-pcce-components-certificate-for-s.html#anc18