Giving Priority to AgentBased Campaigns over IVR Based Campaigns

[hammad.saleem]

Hi,

We are using Cisco ICM 7.5.9 with outbound option. We are running various campaigns. IVR Based and agent based. We want to give more priority to agent based campaigns over ivr based campaigns. We want agent to be in talking state as max as can. please advise how to set that.

Regards,

Hammad.

[david.macias]

I've not tried these, but I would think these could do it.  1. You could change the query rule penetration for the agent based campaigns to get more records than the IVR based campaign.  2. Give your agent based campaign more IVR ports than the IVR based campaign.

david