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Grammar in Explicit Confirmation

dbonagir
Cisco Employee
Cisco Employee

Can someone confirm that if you leave the grammar field blank on the Filter tab of the Explicit Confirmation step, that it should accept Yes or No spoken answers, assuming the trigger is on ASR ports?

Thanks

1 Reply 1

smeegada1
Spotlight
Spotlight

Am not sure in UCCx but in UCCe call will route to agent with No Resource error.