11-02-2010 08:22 AM - edited 03-14-2019 06:48 AM
Hi,
Attempting to install UCCX 8 on a MCS-7835-I3-CCX1 (purchased from Cisco, not on an equivalent...), but hardware validation fails.
hssi_errors/hssi_api_validation_err reports "No Idea about this hardware in HSSI mode" and hssi_errors/supported_error_message reports "Mismatch Manufacturer: expected VMware found IBM".
Anyone seen this or similar issue?
11-02-2010 09:20 AM
Hi
Can you confirm if the box has at least 146 Gb hard disk and 2 Gb of RAM, also have you performed a media check to confirm if the disk is ok ?
Regards
Anuj
11-03-2010 12:53 AM
Hi Anuj,
Thanks for your reply. Had to crosscheck the disks onsite, but yes, it is 146GB.
hw_info reports Total_enabled_Memory_Mb = 4096.
I have not seen the question abt verifying the media? I'm familiar with the question and procedure, but it didn't pop up.... (just crosschecked in a VM, where it installs fine btw).
Do you have any idea why this is occuring?
/M
11-04-2010 10:01 AM
Hi!
It seems to me that the system is incorrectly recognizing the install as VMWare.
Please check that the server hardware completely matches with the configuration described in Table1:
If you confirm that, try reseating the memory modules and make sure the HDD are properly attached. If still doesn't work, maybe it could be a hardware problem. Do you have another server to test it? If not, you might want to open a TAC case which is the only way to get a case opened with IBM. IBM support might have other ways to run POST tests or check for other hardware problems.
HTH
Pablo
11-09-2010 01:50 PM
I am also having similar problems but during installing on a VMware vSphere 4 virtual machine. I have tried the 300 agent template available and I have also tried manually configuring the disks on SCSI 0.0 and SCSI 0.1 controllers each set to 146GB, 2 vCPUs and 4GB or RAM.
I am wondering whether UCCX 8 is only supported on the Cisco UCS B-Series hardware? I am using SUN hardware which is running vSphere ESXi 4.1. I know Cisco only supports on ESXi 4.0 but all the other CUCS services are running fine in my test lab.
Any ideas please?
11-09-2010 04:01 PM
Hi Mayur,
For now UCCX is only tested on VMware ESXi4.0 which can be run only on UCS B200 M1 /UCS C210 M1 servers
Regards
Anuj
11-09-2010 04:43 PM
Thanks Anuj for your prompt reply.
I had a suspicion this might be the case, so just to confirm am I right to say the installer script is doing a detection for (a) ESXi4.0 and (b) that the VM is hosted on a UCS B200 M1 /UCS C210 M1 servers?
Your thoughts on this would be helpful.
We have a Cisco UCS ucs-c250-m2 server which is still in the box so I was planning to do a dry run of installing ESXi 4.0 on another SUN server and see if might just to the trick.
Thanks,
MP
11-10-2010 05:29 AM
I had similar issues with sunfire x4171,so I installed it on vmware workstation and used a converter to put it on ESXi4.1,it looked like all was working fine until I started the integration with the CUCM8,the process finnished fine,and when it came to login in, it gave the "Log on failed - Invalid User ID or Password" I repeated the procedure 3/4 times and still got the same result...I would revert back to a snapshot and try to change 1 or 2 things,but still no success.
Has anyone done a successful integration? what am I missing here?
Brian
11-10-2010 06:50 AM
Are you sure this is the official 8.02 bootable media? If it's an ISO you downloaded/burned, or an engineering release, it'll only install
on vmware, not on real Cisco servers.
11-10-2010 04:21 PM
Yes, i have the original Cisco disk (we are Cisco partners) and I have created a
ISO image which I am using to install the virtual machine.
Tried a couple of things just to let everyone know:
Installed ESXi 4.1 on a ucs-c250-m2 (rack mount server) and tried to install UCCX 8 (using the iso image) and it still fails.
Now going to try to find a ESXi 4.0 download in order to install it onto the ucs-c250-m2 server and try again.
Report back with my findings.
MP
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