Has 8000 row limitation been rectified in CUIC 11.6 Version? If so do we have Cisco Document reference for the same?

[Sathiya Kumar]

I understand there is a Limitation of showing number of Rows in CUIC, ie. 8000. Has it been increased in the latest version of CUIC? If Yes/No, Do we have Cisco Document reference for the same?

[Ramamoorthy Shanmugam · Accepted solution]

Hi,

No changes on 11.6.x version .

Historical and Real Time Reports
Historical report—Retrieves data from the historical data source. Reports are populated with interval data
that has a default refresh rate of 15 minutes. Historical reports have an upper limit of 8000 rows.
Real-time report—Retrieves data from the real-time data source. Reports are populated with interval data
that has a default refresh rate of 15 seconds. Real-time reports have an upper limit of 3000 rows.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_1106/user/guide/cuic_b_cisco-unified-intelligence-center-user.pdf

Ram.S

[Sathiya Kumar]

Thanks Ram for the answer along with Source Link :)

[david.macias]

12.x has the same limitation.

david

[Jonathan Schulenberg]

Related reading: https://community.cisco.com/t5/collaboration-voice-and-video/getting-more-than-8000-rows-in-cuic-a-white-paper/ta-p/3648735

[bill.king1]

Actually, version 12 has improved upon this limitation a little bit. I haven't tried it myself, but if you schedule a report, you can run reports that have 20,000+ rows.

[david.macias · Accepted solution]

I actually didn't know this to be a fact, but I just checked. There's a bit of a footnote to keep in mind. Historical reports are still 8000, but scheduled reports can be 25,000. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_1201/user/guide/cuic_b_user-guide-1201.pdf

Good to know.

david

[bill.king1]

Exactly. Not sure why this new option wouldn't be added to the release notes since this addresses a big need. The fact that it is only mentioned in the one guide is a little strange.

[dchumbley]

At the Tech Summit, Cisco stated only one large report, 25k row schedule could be scheduled at any time, so it's still very limited in usefulness.

[Mohamed Salim]

Have you tried converting the CUIC report type from database Query to Anonymous Block type report. I think there is no number of rows limitations for anonymous block query type report.

Requires additional effort in recreating and configuring the reports.

[piyush aghera]

Anonymous block reports also have the same limitations.