Has anyone configured Courtesy Callback using Precision Queues?

[dsgillins01]

Using Courtesy callbacks ICM script, this script is set to be used with Skillgroups.  Has anyone made this work with Precision Queues?

[bill.king1 · Accepted solution]

It can function, but you will likely have issues with support, there are a number of defects stating this like https://bst.cloudapps.cisco.com/bugsearch/bug/CSCux56018

[dsgillins01]

Thanks very much for replying and pointing me in the right direction.

[tmessenger]

I see the bug is only shown up to version 11.0.  Is this bug still an issue in 11.5?

We are at 11.5.1, and have a customer with CCB that wants to use Precision Queuing.  

Thanks!

[bill.king1]

There are still caveats about using PQs with it, look here for instance.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_5_1/Design/Guide/ucce_b_soldg-for-unified-cce/ucce_b_soldg-for-unified-cce_chapter_01010.html?bookSearch=true#concept_0B75F32C1AAE63B02BA...