HDS/AWDB indication of Finesse Version?

[Christopher Nagel]

I am currently able to determine an agent's PG assignment using an HDS query, but I'm wondering if there's a way also to determine the version of Finesse that services that PG?

Are there any artifacts within the AWDB or HDS tables/views that would give me a heuristic to know whether or not the Finesse instance is 11.6 vs 12.x?

Thanks!
Chris

[Gerry O'Rourke]

Chris

You can get this info direct from Finesse via the GetProductVersion API Call.
See below for example URL and output.

It does require to authenticate (as the admin)

URL: https://finesse1.xyz.com/finesse-dp/rest/DiagnosticPortal/GetProductVersion

<dp:GetProductVersionReply xmlns:dp="http://www.cisco.com/vtg/diagnosticportal" ReturnCode="0">
<dp:Schema Version="1.0"/>
<dp:ProductVersion VersionString="12.0(1)" Maintenance="1" Minor="0" Major="12" Name="Cisco Finesse"/>
<dp:ComponentVersionList/>
</dp:GetProductVersionReply>

Reference: 
https://developer.cisco.com/docs/finesse/#diagnostic-portalget-product-version

Regards,
Gerry

[david.macias]

@Gerry O'Rourkeis a good one, but it seems that the question is around what can the AW or HDS provide around Finesse versioning. If you were running PCCE there might be some details in the machine info table, but for UCCE there's nothing.

david

[Gerry O'Rourke]

The CCE aw_db contains "Machine" tables  as detailed below.

However these will detail the type and address of the machines but not NOT the version info.

So I believe the only way is via the Finesse API as I detailed above.   

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_12_0_1/Reference/Guide/ucce_b_1201-database-schema-guide/ucce_b_1171-database-schema-guide_chapter_010.html#UCCE_RF_M7163B22_00

Gerry

[Christopher Nagel]

Gerry,

Is there any join between PG and Machine tables that you can see? I'm not able to see one at first glance...

Thanks,

Chris

[Christopher Nagel]

Hi David!

I believe you that there's no explicit version designations in the AWDB, but perhaps in the HDS there's some data in use by 12.5 that isn't used by 11.6?  Like, one of those "Reserved" fields or a call var or ECC value maybe? 

Best,

Chris

[Christopher Nagel]

Gerry,

Thank you - this might be the foundation of a potential solution, but it'd be a bit chattier than I'd prefer. The goal is to determine in advance which machine the user would log into so using this would necessitate 1 or 2 Finesse API calls after the PG is determined. If David's correct that there's absolutely nothing to look at in the DB, this would be a better solution (IMO) than a maintenance-heavy manual configuration.

Chris