I use CRS Historical Reports to get information about the calls, that is coming to my Call Center. But I notice, that CRS Historical Reports generated reports with different info. For example, in the "Contact Service Queue Activity Report (by CSQ)" I have 15 calls abonded. But in the "Abandoned Call Detail Activity Report" I have 88 calls. May be I am doing something wrong. Please, Can anybody help me with this question?
Call Center works with CUCM 6.1, IPCC Enhanced 5.0. You can find generated reports in the attach.
This guide explains each report and what you will find:
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Thanks for reply. I read this guide, but did not understand what is the difference between the two reports. In the "Contact Service Queue Activity Report (by CSQ)" I get the information about abonded calls within the report period. And in the "Abandoned Call Detail Activity Report" I also can get the info about abonded calls. What the difference?