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Walkthrough Wednesdays
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jdickinson
Contributor

hey... error message ... ...

<ApiErrors>

    <ApiError>

        <ErrorType>Service Unavailable</ErrorType>

        <ErrorData>finesse.api.server.outofService</ErrorData>

        <ErrorMessage>SERVER_OUT_OF_SERVICE</ErrorMessage>

    </ApiError>

</ApiErrors>

4 REPLIES 4
dekwan
Cisco Employee

Hi Joe,

I am not quite sure how you want me to respond to this post. Can you please explain what your issue is and what you need help with?

Thanx,

Denise

Well I tried this, and I just want to understand what's the best way to put finesse back in service.


https://uccx-001-app-prod.statebridgecompany.com:8445/finesse/api/SystemInfo


<SystemInfo>

    <currentTimestamp>2017-10-30T16:57:58.506Z</currentTimestamp>

    <deploymentType>UCCX</deploymentType>

    <license>Cisco Unified CCX Premium</license>

    <peripheralId></peripheralId>

    <primaryNode>

        <host>UCCX-001-APP-PROD.statebridgecompany.com</host>

    </primaryNode>

    <secondaryNode>

        <host>UCCX-002-APP-PROD.statebridgecompany.com</host>

    </secondaryNode>

    <status>OUT_OF_SERVICE</status>

    <timezoneOffset>-360</timezoneOffset>

    <uri>/finesse/api/SystemInfo</uri>

    <xmppDomain>UCCX-001-APP-PROD.statebridgecompany.com</xmppDomain>

    <xmppPubSubDomain>pubsub.UCCX-001-APP-PROD.statebridgecompany.com</xmppPubSubDomain>

</SystemInfo>

I think we are LOL doing the IT crowd solution.

Ok...have you taken a look at the webservices logs yet? It will tell you what is down and why Finesse is out of service.

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