I'm currently running CUCM/UCCX System version: 18.104.22.16801-34.
Today our Wallboard doesn't show current data. Also I'm unable to generate historical report for today.
Went to RTMT and found cirtical alert
Module Name : HISTORICAL_REPORTING_MANAGER Module Failure Name : HISTORICAL_DATABASE UNKNOWN_PARAMTYPE:Module Run-time Failure Cause : 3 Module Failure Message : Historical database queue is full. Historical data saved in files. Queue size= 0 Total number of lost records= 1100 Please check AppID : Cisco Unified CCX Engine ClusterID : NodeID : OSL2792 TimeStamp : Tue Sep 05 09:54:15 CEST 2017. The alarm is generated on Tue Sep 05 09:54:15 CEST 2017.
At Tue Sep 05 10:38:02 CEST 2017 on node OSL2792; the following SyslogSeverityMatchFound events generated: SeverityMatch : Critical MatchedEvent : Sep 5 10:37:49 OSL2792 local7 2 : 2986: OSL2792.verit.dnv.com: Sep 05 2017 08:37:49 AM.456 UTC : %UC_HR_MGR-2-UCCX_HISTORICAL_DATA_WRITTEN_TO_FILES: %[Module Name=HISTORICAL_REPORTING_MANAGER][Module Failure Name=HISTORICAL_DATABASE][UNKNOWN_PARAMTYPE:Module Run-time Failure Cause=3][Module Failure Message=Historical database queue is full. Historical data saved in files. Queue size= 0 Total number of lost records= 1300 Please check ][AppID=Cisco Unified CCX Engine][ClusterID=][NodeID=OSL2792]: Historical Data is being written to files please check the DB connectivity and availability AppID : Cisco Syslog Agent ClusterID : NodeID : OSL2792 TimeStamp : Tue Sep 05 10:37:49 CEST 2017
Service Cisco Syslog Agent is running.
I did check historical database % utilization (2.png attached), but it shows 1%.
I really don't want to purge the data since we are running the new system for 6 months only and we need data at least from 1year time.
Don't really understand why this database is full, since it's using only 1% of free space.