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Beginner

Historical Report Gadgets for Finesse in UCCX 11.6(2)

Hi guys,

 

Has anybody managed to embed a Historical CUIC Report as Gadget in Finesse?

As far as I know this should be possible with UCCX 11.6(2)

-> Configure Historical Report Gadgets in Cisco Finesse

 

I tried to build a code snippet like the one in the userguide but always end up with the error message

"Error fetching filter info. Unable to load the report. Please refresh the page. If the condition persists, contact your administrator"

 

I used the view id of different reports, with and without bypass filtering / with and without default filters.

 

 

2 REPLIES 2
Beginner

Re: Historical Report Gadgets for Finesse in UCCX 11.6(2)

Hi,

 

Did you check the below bug id and the resolution for it?

 

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvk65545/?rfs=iqvred

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VIP Advisor

Re: Historical Report Gadgets for Finesse in UCCX 11.6(2)

Unfortunately, it looks like the documentation you linked is telling us that the out of the box gadget is for UCCE only, and that the prior solution: permalink embedding, is still an option otherwise.

You will need to use this gadget method described here:
https://github.com/CiscoDevNet/finesse-sample-code/tree/master/CUICSampleGadget

Anthony Holloway

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