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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Historical Reporting Contact Center Express - Errors

Hello

When i create the report on my contact center express for historical information of somes ACDs, i am watching the following:

  • Reject: Remote Timeout
  • Reject: Channels Busy
  • Reject: Trigger Failed

What these reasons code mean???

Thanks,

Alexis Munoz

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