Historical Reporting on UCCX 7.0

[barrymcnally]

HI there,

Not being familiar with historical eporting I am wondering if there is a report that I could run to track our agents phoning a particular number? I have had a look through the various reports but none seem to show me what I am looking for.

Thanks in advance

[Chris Deren]

Barry,

For that kind of reporting you would want to look at Communications Manager Call Detailed Reports (CDR).

HTH,

Chris

[Aaron Harrison]

You might be able to run the 'Call by Call Detail' report, but on the 'detailed' tab filter on 'called number'. I seem to recall this report often falls over as there are too many called/calling numbers in the DB to list though...

Aaron

[Ronald Reif]

Barry,

We have built a specific template to show ANI (inbound) or Dialed Number using the Event db of the UCCX.  If you are interested to discuss further - let me know.  We have the ability to store all of the Event db in 15 minute generalizations for quick queries.  Our reports do not take hours to run.

Ron Reif

SMSI