02-25-2013 05:19 PM - edited 03-14-2019 11:18 AM
Hi All,
I have an Inquiry with regards to the reporting of Historical Reports on UCCX,
Why is the Total Talk Time on CSQ - Agent Summary Report different with the Talk time on the Agent State Summary Report.
I know it gets the data from different tables but What is the difference of the Talk Time in between those reports.
Hope someone could help me.
Thanks,
03-01-2013 01:48 PM
Hi,
what is UCCX version you have. I check historical reporting for UCCX 8.5. I check the guide I didn't find total talk time in agent summary report.
HTH
Anas
please rate if it is helpful
03-11-2013 07:22 PM
Hi Anas,
We are still using UCCX 7.0(2). I think on Agent Summary Report you can see the Average and Maximum if I am not mistaken. So If we used the Total Talktime on the Agent State Summary to get the Average different value will come up.
Thanks,
Bryan
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