Historical Reports Discrepancy on data

[Bryan Joseph Clarin]

Hi All,

I have an Inquiry with regards to the reporting of Historical Reports on UCCX,

Why is the Total Talk Time on CSQ - Agent Summary Report different with the Talk time on the Agent State Summary Report.

I know it gets the data from different tables but What is the difference of the Talk Time in between those reports.

Hope someone could help me.

Thanks,

[Anas Abueideh]

Hi,

what is UCCX version you have. I check historical reporting for UCCX 8.5. I check the guide I didn't find total talk time in agent summary report.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/programming/guide/uccx85hradm.pdf

HTH

Anas

please rate if it is helpful

[Bryan Joseph Clarin]

Hi Anas,

We are still using UCCX 7.0(2). I think on Agent Summary Report you can see the Average and Maximum if I am not mistaken. So If we used the Total Talktime on the Agent State Summary to get the Average different value will come up.

Thanks,

Bryan