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Beginner

Historical Reports listbox entries exceeded the limit

Hello,

The customer has saved a "call custom variable report". When the customer wants to load the saved report to run, the Historical Report application gives following message.

"The number of filter parameter values exceeded maximum entries (32765) that VB listbox can hold. Only the first 32765 filter parameter values will be available for selection"

There is only OK button available.

Has anybody seen this error before? Does anybody know if there is a way to get rid of this message?

attached is the screen shot of the error message.

Thanks

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Accepted Solutions
Frequent Contributor

Re: Historical Reports listbox entries exceeded the limit

The error that you are getting is because the VB box is capable to 32765 entries. The workaround is to modify the xml file.

Check the bug workaround: CSCef56507: HRC/Call Custom Vars rpt does not allow Calling Number to be chosen

2 REPLIES
Frequent Contributor

Re: Historical Reports listbox entries exceeded the limit

The error that you are getting is because the VB box is capable to 32765 entries. The workaround is to modify the xml file.

Check the bug workaround: CSCef56507: HRC/Call Custom Vars rpt does not allow Calling Number to be chosen

Beginner

Re: Historical Reports listbox entries exceeded the limit

Thanks for your reply. It was helpful.

Even though the version I was talking about was 5.x of UCCX which I forgot to mention and the workaround was for earlier versions, It worked fine.

Thanks again.

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