cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Community Helping Community

888
Views
5
Helpful
2
Replies
Highlighted
Beginner

Historical Reports UCCX ver 8.5.1.11002-22 - Only 3 report types show up

I have users reporting that they used to see many reports under the "Report Type" pull-down menu... but now they only see these three... (see attached pic)

One user told me that he had many reports to chose from... then after he rebooted his PC, now he only sees 3 reports.  Cisco TAC had me uninstall Historical Reports and then install it... but that did not fix the issue... I have a feeling that I might have to reboot the UCCX servers.  We have a Primary and a Secondary setup.

Everyone's tags (2)
1 ACCEPTED SOLUTION

Accepted Solutions
Enthusiast

Re: Historical Reports UCCX ver 8.5.1.11002-22 - Only 3 report t

Your users have the wrong Historical Reporting Packages selected.

When you log in to UCCX App Admin, go to Tools - User Management - Supervisor View.  Find the user you need to change and then ensure you have both IVR and ICD selected.  Based on the screenshot, you only have IVR selected.

View solution in original post

2 REPLIES 2
Enthusiast

Re: Historical Reports UCCX ver 8.5.1.11002-22 - Only 3 report t

Your users have the wrong Historical Reporting Packages selected.

When you log in to UCCX App Admin, go to Tools - User Management - Supervisor View.  Find the user you need to change and then ensure you have both IVR and ICD selected.  Based on the screenshot, you only have IVR selected.

View solution in original post

Beginner

Re: Historical Reports UCCX ver 8.5.1.11002-22 - Only 3 report t

Thank you.  That was the issue.  After I selected IVR and ICD and Clicked "Update" the users are now able to see more reports.

CreatePlease to create content
Content for Community-Ad
FusionCharts will render here