You can use the Detailed Call CSQ Agent Report, there are two columns "Queue Time"(Time that elapsed between the time a call entered the CSQ and the time the call was answered by any agent belonging to the CSQ.) and "Ring time" (Time that elapsed between the time that a call rang and the time that the call was answered by an agent, routed to another agent, or disconnected. This field is blank if the call was not routed to an agent.). Both can help you.
IntroductionFeatured ExpertQ:Under what circumstances does it make sense to view "resource total" as opposed to "resource available" or vice versa?Q:Can that be sent to a Syslog server?Q:Is it possible to see when a device has changed, for example, if a ...
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Community Live- Tour of the Real-Time Monitoring Tool
(Live event - Tuesday, 20 April, 2021 at 10:00 am Pacific/ 1:00 pm Eastern / 7:00 pm Paris)
This event had place on Tuesday 20th, April 2021 at 10:00 hrs PDT
What is th...
Hello Admin Community!
I’m recruiting participants for an upcoming study looking at large meeting troubleshooting in Control Hub. If you’d like to participate, please fill out this quick, 2 min. survey. Thanks! https://www.surveymonkey.com/r/...
Don't you just hate having to run RTMT in a virtual machine, well here it runs in an app for mac. I have complied a version for CUCM 14.x ( from a version I got for 11.x ) It works on older versions also. Here it is https://haffi.is/rt...
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Tour of the Real-Time Monitoring Tool
Have any questions about the Real-Time Monitoring Tool?
What is the Real-Time Monitoring Tool (RTMT) and how do I use it? In addition to...