How can I check if there are outbound license configured in UCCX 8.5(X)

[dsobrinho]

Hi team,

How can check if there are license for Unified CCX Outbound IVR Dialer?

[Chris Deren]

Premium edition on CCX comes with outbound dialer licenses, as you can see on the "Cisco Unified CCX Preview Outbound Dialer: Enabled"

[dsobrinho]

Hi Chris Deren,

Okay,however when I try to create a Call Control Group did not appear the "Group Type = Outbound".

Did you have this problem ?

[Mark Grace]

You are licensed for Direct Preview, which is where each contact is presented to an agent, one at a time, and the agent accepts the contact.  At that point, the system dials the call from the agent's phone.  There are no CTI ports involved.

New in 8.5 is the progressive/predictive dialer feature.  This is a separate license that needs to be purchased for your CCX system and would show up as a separate line item on your CCX licensing page.