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Engager

How can I check if there are outbound license configured in UCCX 8.5(X)

Hi team,

 

How can check if there are license for Unified CCX Outbound IVR Dialer?

 

Daniel Sobrinho
3 REPLIES 3
Hall of Fame Master

Premium edition on CCX comes

Premium edition on CCX comes with outbound dialer licenses, as you can see on the "Cisco Unified CCX Preview Outbound Dialer: Enabled"

Engager

Hi Chris Deren, Okay,however

Hi Chris Deren,

 

Okay,however when I try to create a Call Control Group did not appear the "Group Type = Outbound".

Did you have this problem ?

Daniel Sobrinho
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Beginner

You are licensed for Direct

You are licensed for Direct Preview, which is where each contact is presented to an agent, one at a time, and the agent accepts the contact.  At that point, the system dials the call from the agent's phone.  There are no CTI ports involved.

New in 8.5 is the progressive/predictive dialer feature.  This is a separate license that needs to be purchased for your CCX system and would show up as a separate line item on your CCX licensing page.

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