Premium edition on CCX comes with outbound dialer licenses, as you can see on the "Cisco Unified CCX Preview Outbound Dialer: Enabled"
Hi Chris Deren,
Okay,however when I try to create a Call Control Group did not appear the "Group Type = Outbound".
Did you have this problem ?
You are licensed for Direct Preview, which is where each contact is presented to an agent, one at a time, and the agent accepts the contact. At that point, the system dials the call from the agent's phone. There are no CTI ports involved.
New in 8.5 is the progressive/predictive dialer feature. This is a separate license that needs to be purchased for your CCX system and would show up as a separate line item on your CCX licensing page.