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How can i install and configure Finesse ?

rjunaid.sh
Level 1
Level 1

Hey experts, i want to how can install and configure Finesse with UCCX or UCCE?

1 Reply 1

Chris Deren
Hall of Fame
Hall of Fame

With UCCX there is no separate Finesse installation, it gets installed with the UCCX software as it all runs from the same server.

With UCCE you can follow Finesse install guide:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1201/installation/guide/cfin_b_cisco-finesse-installation-and-upgrade.html

But before you do, make sure you read UCCE SRND to understand the architecture and how Finesse fits into it.

 

For configuration details follow appropriate Cisco guides, if you have specific question about specific configuration items let us know.