How can i install Social Miner?

[rjunaid.sh]

Hey, how can i install Social miner with my UCCX, and how it will work in my atmosphere, and what are the prerequirements?

[Vaijanath Sonvane]

Hi,

Please refer to below documents for design, prerequisites and installation:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_0/design/guide/uccx_b_solution-design-guide-1201.pdf 

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/socialminer/socialminer_1162/user_guide/Guide/cusm_b_cisco-socialminer-user-guide-release_1162/cusm_b_cisco-socialminer-user-guide-release_1162_chapter_0110.html 

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/socialminer/socialminer_1201/Install/Guide/cusm_b_120install-and-upgrade.pdf