05-23-2017 01:40 PM
sometimes the gadget is moved quite far below when I load the page (the space that would be required to show the list of contacts),
and sometimes it's nicely snug against the make a call bar (seems random when I refresh 10x)
Is there a way to ensure it's always against the make a call bar (i.e. when you never open it for contacts as we have a contacts gadget)
Solved! Go to Solution.
05-24-2017 04:43 AM
Which browser are you using ?.
IE, Firefox, Chrome and what versions ?
I have seen this in not supported browsers,
For uccx 11 the supported browser are:
IE 10 / 11 in native mode
Firefox 38 +
Unified CCX Software Compatibility Matrix for 11.0(1) - DocWiki
05-23-2017 09:36 PM
Hm. It should always be snug like the second screenshot. It seems like the rendering is having some issues for the first screenshot. I think the developer tools would need to be used when the issue occurs to debug why it is happening. What version are you on? I will try to reproduce it if I have that version.
Thanx,
Denise
05-23-2017 10:07 PM
it's in our lab on v11.0(1)
05-23-2017 10:12 PM
and I think it only happens when you are not ready, when ready and refresh it seems to be okay
05-24-2017 04:43 AM
Which browser are you using ?.
IE, Firefox, Chrome and what versions ?
I have seen this in not supported browsers,
For uccx 11 the supported browser are:
IE 10 / 11 in native mode
Firefox 38 +
Unified CCX Software Compatibility Matrix for 11.0(1) - DocWiki
05-24-2017 01:39 PM
right, I use Chrome, which is [STILL!!!] not supported
I'll try FF to see if it behaves better
05-24-2017 01:50 PM
so it does seem to work fine in FF, thanks!
05-24-2017 10:31 PM
Hi s.monteiro,
Chrome support finally came in Finesse 11.5: Unified CCX Software Compatibility Matrix for 11.5(1) - DocWiki
Good to know this issue is only on a non-supported browser.
Thanx,
Denise
03-26-2019 06:33 PM
Hi Denise,
I am having this issue again, and so does a customer of us that we provide a gadget for
I run Finesse 11.6(1) from Chrome 73 (on Mac)
When I close the Call Bar, the gadgets don't move back up to keep snug
03-26-2019 07:11 PM
it fails on both Chrome and Safari (though Chrome is supported), but it seems to work okay in Firefox
03-27-2019 02:26 PM
Hi,
I'm able to reproduce this using 11.6(1). There was a bug in 11.5 (https://quickview.cloudapps.cisco.com/quickview/bug/CSCvg19001) that was supposed to be fixed in 11.6. For some reason, I don't remember seeing this issue on 11.6(1) a few weeks ago, so not sure if a Chrome update broke it again. I will let the team know though.
Thanx,
Denise
03-27-2019 03:39 PM
Hi,
I upgraded to 11.6(1) ES2 and I wasn't able to reproduce the problem. Can you try to upgrade to ES2?
Thanx,
Denise
03-27-2019 03:48 PM
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide