How do I pass the Calling Number through ICD to an IP phone Agent?

[weiping]

Got a CRS 4.0.1 setup with CCM 4.1(3). Had a very simple script providing the ACD function. but the the CRS CTI port redirect the calls to a agent, I can only see the CTI DN but not the CallerID of the original caller. How I can get this displayed on the CTI calls out to IP phone agent? I saw there is a script function GetContactInfo that will give you the CallerID, but I can pass this over to CSQ calls out to an agent?

[b.hsu]

Due to the nature of the architecture (two call legs, CTI port), only the CTI number is presented when a new call comes in.

Workaround: With CRA use the Cisco Desktop Administrator to setup the a panel to pop-up when a new call arrives showing the caller ID.

Try:

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_22/index.htm

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_4_0/english/agents/cda611ug.pdf