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How Finesse integrate with UCCX?

jianjiang
Level 1
Level 1

we will continue to use Agent/Supervisor Desktop of UCCX or not if we install Finesse?

1 Accepted Solution

Accepted Solutions

Chris Deren
Hall of Fame
Hall of Fame

Finesse does not work with UCCX, it is only for UCCE at this time.  Support for UCCX is coming.

HTH,

Chris

View solution in original post

9 Replies 9

Chris Deren
Hall of Fame
Hall of Fame

Finesse does not work with UCCX, it is only for UCCE at this time.  Support for UCCX is coming.

HTH,

Chris

you means we have UCCX, we can not use Finesse now?

do you know where i can find UCCX SOAP/AXL API guide?

Correct, Finesse does not work with UCCX at this time.

All UCCX documentation is here:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html

HTH, please rate all useful posts!

Chris

thx for your answer, but i did not find any document about UCCX SOAP API in it.

I suggest you open a separate thread on that as set this one as answered.

HTH,

Chris

anyway thank you so much

Sure, was your original question not answered?  If it was please mark the question as answered.

Chris

The UCCX configuration API is REST, not SOAP. Details here:

http://developer.cisco.com/web/uccxapi/home

Please remember to rate helpful responses and identify helpful or correct answers.

thx for your answer, but i am not searching configuration API.

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