How many outbound agents per dialler

[iptuser55]

Hi

We are expanding our outbound dialer from 2x locations to 5 in total for different units. My question is how do we monitor the dialler with regards to congestion due to the units and different dialler compaigns 

When Would we, in the future need  to add another ucce sip dialer? Can you have more then one, when would you have more then one? 

Thanks 

[bill.king1]

I think the first questions are, how many ports do you have licensed/purchased, and how many do you have assigned to each of the various campaigns? If you're not close to that total port limit, I'm not sure what the problem would be?

[iptuser55]

Bill

I will confirm tomorrow then provide a more detailed reply on my concerns

Thanks