how queue in uccx works?

[oscar cordero]

I woulkd like to use the queue. But I dont not how implementing.

1) How I tell to Queue the extensisns of the agents? probably Have I install some software in the computer of the Agent?

2) How the UCCX know that the agen is free and send the call from the queue to the agent?.

I  was analizing the queue script and see the parameter cola = OPERADORAS.  and then I dont know the queue UCCX do for send the call to the agents.  Have I to do something in the CM?

I think the script of the queue is like this:

[tim.moomaw]

Hi Oscar,

A skill is associated with a queue and you assign that particuliar skill to an agent within UCCX.  An agent with that skill who is logged in via Cisco Agent Desktop (or IP Phone Agent)  will get a call routed to them if they are free.  The Cisco Agent Desktop (CAD) relays the status of an agent to the UCCX server(s).  The license you purchase determines whether you use Cisco Agent Desktop or the IP Phone Agent.