How to add another UCCX data source for CUIC

[Rolando Valenzuela]

Can you point me to the documentation on how to add a secondary UCCX data source for CUIC (built-in)? The edit or add new options were grayed out in the cluster that only has one node listed and I'm curious about the correct way to add it and if some configuration is missing.

Thanks. 

[david.macias]

I don't believe that's possible in UCCX that's only a UCCE CUIC functionality or if you have a standalone CUIC on UCCX. Honestly, even if you could add a new data source you can't create any custom reports on the built in CUIC.

david

[Rolando Valenzuela]

Hi David, 

Thanks for your reply, I believe it is possible since the second screenshot if from another UCCX cluster (not a standalone CUIC) - I was under the impression that the Primary/Secondary relation was automatic when the UCCX cluster was formed, but I'm puzzled on why it is not there and how I could add it.  

[david.macias]

Do you have UCCX with HA? I assume the second shot is from an HA system.

david

[Rolando Valenzuela]

Both systems have two UCCX servers in the cluster. 

[david.macias]

Silly question does your user have access to add data sources?

david

[Rolando Valenzuela]

Silly question, how can I verify that? I was using the UCCX admin account - I verified that it has all the correct roles assigned (Admin and reporting in this case) 

[rikardkrvaric · Accepted solution]

If you login to CUIC with your administrator login, (not the regular user with admin rights).

Then click Configure in left tool bar, then click NEW.

[rikardkrvaric]

It allows you to add another SQL or Informix database

[rikardkrvaric]

I attached my Calabrio database...

Not sure what I can do with it now, since I can't modify reports here, but... here it is!

[Rolando Valenzuela]

Thank you for that, it worked after using the super admin account.