How to add same UCCX Supervisor Desktop fields to Finesse Supervisor Screen

[nkobayashi123]

Good afternoon,

I noticed that Finesse Supervisor 11.5 screen is much simpler than Uccx Supervisor 9.0 Desktop. Our customers are asking for same view as Uccx Supervisor Desktop screen. For example, how can I add the fields of "Agents Team State with calling party number & duration" to Finesse Supervisor screen ? I can only see from "Manage Team with Agent Name, State, Time in State and extension" ....

Please kindly assist me to add those fields to Finesse Supervisor 11.5 I will appreciate all your help.

Thank you,

NK

[dekwan]

Hi,

Unless that report is available via CUIC, it isn't possible to add those fields to the supervisor desktop. The Finesse supervisor doesn't have as many reports as the CAD one.

Thanx,
Denise